Terms of service
These terms apply to your use of https://packcovetravel.com and purchases from PACKCOVE TRAVEL, operated by AEROSTOCK LLC.
Using our store
You must be legally able to enter into a purchase agreement. Provide accurate contact, billing and shipping details and protect any account credentials.
Do not use the website for unlawful activity, interfere with its security or infringe the rights of others.
Product information
Product pages describe materials, dimensions, included items and prices. Review these details before ordering. Accessories shown in photographs are not included unless expressly listed.
If we identify an error affecting your order, we will contact you and arrange an appropriate correction, cancellation or refund.
Prices and payment
Prices are displayed in U.S. dollars. Applicable taxes and the complete order total are shown at checkout before payment.
We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay and Google Pay. Available options are displayed at checkout; digital wallet availability may depend on your device, browser and eligibility.
See our Payment Policy for details.
Orders
After ordering, you will receive an order confirmation by email. If an order cannot be fulfilled because of unavailable stock, payment failure, a delivery restriction or an obvious listing error, we will notify you. If we cancel a paid order, we will refund the amount paid to the original payment method.
Shipping
Standard shipping is free throughout all 50 U.S. states, including Alaska and Hawaii. Processing takes 1–2 business days, followed by an estimated 3–5 business days in transit, for a total estimated delivery time of 4–7 business days.
The cutoff is 2:00 PM ET on business days. Weekends and U.S. public holidays are excluded. See our Shipping Policy.
Returns, exchanges and refunds
We accept returns of defective and non-defective products, including new and lightly used items, and accept exchanges. Request authorization within 30 calendar days after delivery and mail the return within 14 calendar days after authorization.
A free prepaid return label is included in your package. Original packaging is not required. We pay authorized return and exchange shipping and charge no restocking fee.
We complete inspection and process approved refunds within 5 calendar days after receiving the return. Your bank or payment provider may require another 3–10 business days to display the funds.
See our Return & Refund Policy.
Cancellations and changes
Contact us before shipment to request cancellation, an address correction or an order change. We will confirm whether the request can be completed. Shipped orders must be handled through the return process after delivery.
Privacy
Our Privacy Policy explains how we handle personal information.
Our responsibility and your rights
AEROSTOCK LLC is responsible for operating the store and handling customer orders, delivery issues, returns, exchanges and refunds. We remain your point of contact when service providers assist with payment or delivery.
Nothing in these terms limits rights available under applicable law.
Contact
Store: PACKCOVE TRAVEL
Operating company: AEROSTOCK LLC
Business address: 317 Reno Ct, Lexington, KY 40509, United States
Email: support@packcovetravel.com
Phone: +1 832-352-4500
Support hours: Monday–Friday, 9:00 AM–5:00 PM ET, excluding U.S. public holidays