Privacy policy
Last updated: September 5, 2026
How personal information is collected, used, disclosed, and protected
This Privacy Policy describes how AeroStock LLC, doing business as PACKCOVE TRAVEL (“we,” “us,” or “our”), collects, uses, and discloses personal information when you visit, make a purchase from, or otherwise interact with https://packcovetravel.com (the “Site”).
Information we collect
Contact and account information, such as name, email address, telephone number, billing and shipping address, and account credentials.
Order and transaction information, including products purchased, payment status, fulfillment details, returns, refunds, and customer-service communications.
Payment information processed by Shopify and the applicable payment provider. We do not receive or store full payment-card numbers.
Device and usage information, such as IP address, browser, device identifiers, pages viewed, referral source, and interactions with the Site.
Marketing preferences and information you voluntarily provide in reviews, forms, messages, or surveys.
How we use information
Provide the Site, process payments, fulfill orders, deliver products, manage accounts, and provide customer service.
Detect fraud, protect accounts, secure the Site, enforce our terms, and comply with legal obligations.
Analyze store performance and improve products, navigation, and customer experience.
Send marketing email when you consent or where otherwise permitted. We do not conduct SMS marketing.
Measure advertising and display relevant advertising through tools including Google Ads, subject to your privacy choices and applicable law.
How we disclose information
We may disclose personal information to Shopify; payment processors; hosting, analytics, advertising, fraud-prevention, customer-support, logistics, delivery, and professional-service providers; government or law-enforcement authorities when legally required; and parties involved in a corporate transaction. Providers receive information only for legitimate business or legal purposes and are expected to handle it appropriately.
Analytics and advertising
We use Shopify Analytics, Google Analytics, and Google Ads. These services may use cookies or similar technologies to measure visits, conversions, and advertising performance. Some U.S. state laws may classify certain targeted advertising disclosures as “selling,” “sharing,” or targeted advertising even when no money is exchanged for personal information. You may use our cookie banner or contact us to exercise an applicable opt-out right. Where legally required and technically supported, we also honor recognized browser-based opt-out signals such as Global Privacy Control.
Cookies and privacy choices
The Site uses a cookie consent banner. You can accept, reject, or manage non-essential cookie categories through the banner and can also change browser settings. Essential cookies remain active because they are needed for functions such as cart, checkout, security, and account access. See our Cookie Policy for additional information.
Email marketing
You may unsubscribe from marketing email using the unsubscribe link in a message or by contacting us. Unsubscribing from marketing does not stop transactional communications concerning orders, security, or customer service.
Retention and security
We retain personal information only as long as reasonably necessary for the purposes described, including account administration, tax and accounting requirements, dispute resolution, fraud prevention, and legal compliance. We use reasonable administrative, technical, and organizational safeguards, but no transmission or storage system is completely secure.
Your privacy rights
Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or information about disclosures, and to opt out of targeted advertising or certain sales or sharing. We may need to verify your identity. Authorized agents may submit requests where permitted. We will not unlawfully discriminate against you for exercising a privacy right. Appeals may be submitted by replying to our decision where applicable.
Children
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Purchases may be made only by persons who are at least 18 years old or the age of legal majority in their jurisdiction.
Changes and contact
We may update this policy to reflect operational, legal, or regulatory changes. The date at the top identifies the current version. For privacy requests or questions, use the contact information below.
Store: PACKCOVE TRAVEL
Operating company: AeroStock LLC
Registered business address: 317 Reno Ct, Lexington, KY 40509, United States
Website: packcovetravel.com
Customer support email: support@packcovetravel.com
Customer support phone: +1 832-352-4500
Support hours: Monday-Friday, 9:00 AM-5:00 PM Eastern Time (ET), excluding U.S. public holidays