Privacy policy
AEROSTOCK LLC operates PACKCOVE TRAVEL at https://packcovetravel.com. This policy explains how we collect, use and disclose personal information.
Information we collect
- Contact and account information, including name, email address, telephone number and billing or shipping address.
- Order information, including purchases, payment status, delivery details, returns and refunds.
- Information you provide when contacting customer support or subscribing to emails.
- Device and website-use information, such as IP address, browser type, pages visited and interactions with the website.
Payment information is handled through Shopify and the selected payment provider. Do not send payment-card details, passwords or verification codes to customer support.
How we use information
We use information to operate the store, process payments, fulfill orders, provide customer support, handle returns and refunds, prevent fraud, improve the website and meet legal obligations.
We send marketing emails when you subscribe. You may unsubscribe using the link in an email or by contacting us. Order and service messages may still be sent when needed.
How we disclose information
We disclose information as needed to providers supporting payments, website hosting, delivery, customer support, analytics and marketing. These providers may include Shopify and the payment or delivery provider involved in your order.
We may disclose information when required by law, to protect legal rights or as part of a business transfer.
We do not sell customer contact information. We do not use your personal information or photographs in advertisements without your consent.
Cookies and advertising choices
Cookies support cart, checkout, security and other website functions. Where enabled, optional analytics and advertising technologies may also collect website-use information.
Some advertising disclosures may be classified as selling, sharing or targeted advertising under applicable privacy law. Where applicable, use available website privacy controls or contact us to request an opt-out.
You may also manage cookies through browser settings. See our Cookie Policy.
Security and retention
Our website uses HTTPS to protect information in transit. We use reasonable safeguards to protect personal information.
We retain information for as long as reasonably needed for the purposes described, including order administration, accounting, legal obligations and resolving disputes.
Your privacy rights
Depending on applicable law, you may request access to, correction of, deletion of or a copy of your personal information, and exercise applicable advertising opt-out rights.
Contact us to submit a request. We may verify your identity before completing it. Authorized representatives may submit requests where permitted. We will not unlawfully discriminate against you for exercising privacy rights.
If applicable law provides a right to appeal a privacy decision, reply to our response to request an appeal.
Children
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Updates
We may update this policy when our operations or legal requirements change. The current policy will be published on this page.
Contact
Store: PACKCOVE TRAVEL
Operating company: AEROSTOCK LLC
Business address: 317 Reno Ct, Lexington, KY 40509, United States
Email: support@packcovetravel.com
Phone: +1 832-352-4500
Support hours: Monday–Friday, 9:00 AM–5:00 PM ET, excluding U.S. public holidays