Contact Us

Contact PACKCOVE TRAVEL for product questions, order updates, cancellations, address changes, returns, exchanges and refunds.

Company and contact information

Store: PACKCOVE TRAVEL
Operating company: AEROSTOCK LLC
Business address: 317 Reno Ct, Lexington, KY 40509, United States
Website: packcovetravel.com
Email: support@packcovetravel.com
Phone: +1 832-352-4500
Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET), excluding U.S. public holidays

Order enquiries

Please include your order number and the email address used at checkout. Request cancellations, order changes or address corrections before shipment. We will confirm whether your request can be completed.

Returns and exchanges

We accept returns of defective and non-defective products, including new and lightly used items, and accept direct exchanges. Contact us within 30 calendar days after delivery for authorization.

A free prepaid return label is included in your package. If it is missing or damaged, contact us for a replacement at no charge. After authorization, mail your return within 14 calendar days.

Our business address is not a return address unless our instructions direct you there. Read our Return & Refund Policy for details.

Damaged, incorrect or incomplete orders

Contact us as soon as possible with your order number and photographs when reasonably possible. We will arrange an appropriate replacement, exchange or refund.

Contacting support

You can email us, call us during support hours or use the contact form below. Messages received outside support hours are reviewed on the next business day.

Do not send full payment-card numbers, passwords or verification codes.