Contact Us

Last updated: September 5, 2026

Customer support for PACKCOVE TRAVEL

We are available to help with product questions, order status, cancellations, address corrections, returns, exchanges, refunds, damaged or missing items, privacy requests, and website accessibility questions.

Store: PACKCOVE TRAVEL

Operating company: AeroStock LLC

Registered business address: 317 Reno Ct, Lexington, KY 40509, United States

Website: packcovetravel.com

Customer support email: support@packcovetravel.com

Customer support phone: +1 832-352-4500

Support hours: Monday-Friday, 9:00 AM-5:00 PM Eastern Time (ET), excluding U.S. public holidays

Before contacting us

For an order question, include your order number and the email address used at checkout.

For a damaged, incomplete, or incorrect order, contact us within 7 calendar days after delivery and attach clear photographs when reasonably possible.

For a return or exchange, wait for authorization and return instructions before sending the product.

Never send full card numbers, passwords, or verification codes by email or through the contact form.

Contact form

A working contact form should be published on this page in Shopify. Recommended fields are name, email address, phone number (optional), order number (optional), subject, and message. After submission, display a confirmation and route the message to the customer support email shown above.

Response times

Messages are reviewed during support hours. Requests received outside support hours, on weekends, or on U.S. public holidays are reviewed on the next business day. We aim to respond promptly, but do not promise a fixed response time unless one is operationally verified.