What does PACKCOVE TRAVEL sell?
We sell travel organizers, packing accessories, travel bags and related storage products. Each product page explains its materials, dimensions and included items.
Where do you deliver?
We deliver throughout all 50 U.S. states, including Alaska and Hawaii. We do not currently offer international shipping.
How much does shipping cost?
Standard shipping is free, with no minimum purchase.
How long does delivery take?
Processing takes 1–2 business days. Estimated transit is 3–5 business days, for a total estimated delivery time of 4–7 business days.
What is the order cutoff?
The cutoff is 2:00 PM Eastern Time (ET), Monday–Friday. Orders received later begin processing on the next business day. We do not process orders on weekends or U.S. public holidays.
Will I receive tracking?
We email shipment confirmation and available tracking information after dispatch. Contact us if you need help locating your shipment.
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay and Google Pay. Available options appear at checkout. Digital wallet availability may depend on your device, browser and eligibility.
Can I cancel or change my order?
Contact us before shipment to request cancellation, an address correction or an order change. We will confirm whether the request can be completed. Shipped orders must be handled through the return process after delivery.
Which products can be returned?
We accept returns of defective and non-defective products, including new and lightly used items.
What is the return period?
Request authorization within 30 calendar days after delivery. Mail the return within 14 calendar days after authorization.
How do I return an item?
Email support@packcovetravel.com with your order number and request. After authorization, follow our instructions and use the free prepaid return label included in your package.
What if my return label is missing?
Contact us for a replacement label at no charge.
Do I need the original packaging?
No. Return all included parts and accessories and use secure packaging to protect the item.
Who pays return and exchange shipping?
We pay authorized return and exchange shipping. We do not charge a restocking fee.
Can I exchange an item?
Yes. Request a direct exchange within 30 calendar days after delivery. If the replacement is unavailable, we will offer a refund.
When will I receive my refund?
We complete inspection and process approved refunds within 5 calendar days after receiving the return. Refunds go to the original payment method. Your bank or payment provider may need an additional 3–10 business days to display the funds.
What if an item is damaged, incorrect or incomplete?
Contact us as soon as possible with your order number and photographs when reasonably possible. We will arrange an appropriate replacement, exchange or refund.
Are accessories in product photographs included?
Only items expressly listed in the product description are included. Scene accessories are not included unless stated.
Where can I read the full policies?
Contact
Store: PACKCOVE TRAVEL
Operating company: AEROSTOCK LLC
Business address: 317 Reno Ct, Lexington, KY 40509, United States
Email: support@packcovetravel.com
Phone: +1 832-352-4500
Support hours: Monday–Friday, 9:00 AM–5:00 PM ET, excluding U.S. public holidays