Last updated: September 5, 2026
Ordering, delivery, returns, and support
What does PACKCOVE TRAVEL sell?
We sell travel organizers, packing accessories, luggage accessories, and practical travel-storage products.
Where do you ship?
We currently ship from the United States to eligible delivery addresses within the United States.
How much is shipping?
Standard shipping is free for eligible U.S. orders, with no minimum purchase requirement.
When is the daily cutoff?
The cutoff is 2:00 PM ET on business days. Orders received later begin processing the next business day.
How long does delivery take?
Processing takes 1-2 business days and transit normally takes 3-5 business days. Total estimated delivery is 4-7 business days.
Do you process orders on weekends or holidays?
No. Orders are not processed on weekends or U.S. public holidays.
Can I track my order?
When tracking is available, it is emailed after dispatch. Tracking may take time to update.
Can I cancel or change an order?
Contact us before shipment. Cancellation, address changes, and order changes cannot be guaranteed once processing begins. Shipped orders cannot be canceled.
What is the return window?
Request authorization within 30 calendar days after delivery and send the authorized return within 14 calendar days after authorization.
Must the item be unopened or in original packaging?
No. Reasonable opening and inspection are allowed, and original packaging is not mandatory. Return all included parts and securely package the item.
Who pays return or exchange shipping?
PACKCOVE TRAVEL pays authorized return and exchange shipping. We do not charge a restocking fee.
When will I receive a refund?
Approved refunds are processed to the original payment method within 5 business days after inspection. The bank or provider usually needs another 3-10 business days to post the funds.
What if my order is damaged, incomplete, or incorrect?
Email support@packcovetravel.com within 7 calendar days after delivery with the order number and photographs when reasonably possible.
Which payment methods are accepted?
Shop Pay, Shop Pay Installments, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal. Amazon Pay is not currently enabled.
How do I contact support?
Email support@packcovetravel.com, call +1 832-352-4500, or use the Contact Us form. Support hours are Monday-Friday, 9:00 AM-5:00 PM ET, excluding U.S. public holidays.