Refund policy

Last updated: September 5, 2026

Returns, exchanges, cancellations, and refunds

This Return & Refund Policy applies to purchases made from PACKCOVE TRAVEL at packcovetravel.com. PACKCOVE TRAVEL is operated by AeroStock LLC.

30-day return window

You may request a return within 30 calendar days after the order is delivered. Contact us before sending anything back so we can review the request and issue return authorization and return instructions.

Return eligibility

Products may be reasonably opened and inspected. Original packaging is not mandatory. The item must not show use beyond what is reasonably necessary to inspect it and must be returned with all included parts and accessories. Package the item securely to prevent damage in transit. Proof of purchase or the order number is required.

How to request a return

Email support@packcovetravel.com within 30 days of delivery and provide your order number, the item to be returned, and the reason for the request.

Wait for our return authorization and prepaid return instructions.

Send the authorized return within 14 calendar days after authorization. Do not send a return to the registered business address unless our instructions specifically direct you there.

Return and exchange shipping

We pay authorized return and exchange shipping costs and provide the applicable prepaid instructions or label. We do not charge a restocking fee. Unauthorized shipments or shipments sent to an incorrect address might be delayed or refused.

Exchanges

We accept exchange requests within the same 30-day window, subject to availability. Contact us for authorization. We pay authorized exchange shipping. If the requested replacement is unavailable, we will offer a refund to the original payment method.

Damaged, incomplete, or incorrect orders

Contact support@packcovetravel.com within 7 calendar days after delivery if an item arrives damaged, has missing parts, or is not the item ordered. Include the order number and clear photographs when reasonably possible. We will review the report and provide an appropriate replacement, exchange, or refund without charging authorized return shipping.

Refund timing and method

After the authorized return is received and inspected, we will notify you of the decision. Approved refunds are processed to the original payment method within 5 business days after inspection. After we issue the refund, the bank or payment provider usually requires an additional 3-10 business days to post the funds. We cannot control a financial institution’s posting time.

Cancellations and order changes

You may request cancellation, an address correction, or an order change before shipment by contacting customer support. Requests are not guaranteed because fulfillment may begin quickly. Once the order has shipped, it cannot be canceled and must be handled through the return process after delivery.

Exceptions

We currently do not designate merchandise as final sale.

Gift cards are not returnable or refundable, except where required by law.

We currently do not sell customized or personalized products.

Nothing in this policy limits rights that cannot be waived under applicable law.

Contact

Store: PACKCOVE TRAVEL

Operating company: AeroStock LLC

Registered business address: 317 Reno Ct, Lexington, KY 40509, United States

Website: packcovetravel.com

Customer support email: support@packcovetravel.com

Customer support phone: +1 832-352-4500