Refund policy
PACKCOVE TRAVEL is operated by AEROSTOCK LLC.
Returns and exchanges
We accept returns of defective and non-defective products, including new and lightly used items. We also accept direct exchanges.
You may request a return or exchange within 30 calendar days after delivery. After authorization, mail the item back within 14 calendar days.
Original packaging is not required. Include all parts and accessories supplied with the product and package the item securely.
How to return an item
- Contact support@packcovetravel.com with your order number, the item and your return or exchange request.
- We will confirm authorization and return instructions.
- Use the free prepaid return label included in your package to mail the authorized return.
If the return label is missing or damaged, contact us for a replacement at no charge. Do not mail a return to our business address unless our instructions direct you there.
Return costs
We pay shipping costs for authorized returns and exchanges. Return labels are free, and we do not charge a restocking fee.
Exchanges
Contact us within 30 calendar days after delivery to request an exchange. If the replacement is unavailable, we will offer a refund to your original payment method.
Damaged, incorrect or incomplete orders
Please contact us as soon as possible. Include your order number and photographs when reasonably possible. We will arrange an appropriate replacement, exchange or refund at no additional shipping cost.
Reporting an issue more than 7 days after delivery does not automatically remove your return eligibility or any applicable legal rights.
Refunds
We complete inspection and process approved refunds within 5 calendar days after receiving your return. Refunds are issued to the original payment method.
Your bank or payment provider may require an additional 3–10 business days to display the refund. Contact us if the refund has not arrived after this period.
Cancellations and order changes
Contact us before shipment to request cancellation, an address correction or an order change. We will confirm whether the request can be completed. Once shipped, the order must be handled through the return process after delivery.
Nothing in this policy limits rights available under applicable law.
Contact
Store: PACKCOVE TRAVEL
Operating company: AEROSTOCK LLC
Business address: 317 Reno Ct, Lexington, KY 40509, United States
Email: support@packcovetravel.com
Phone: +1 832-352-4500
Support hours: Monday–Friday, 9:00 AM–5:00 PM ET, excluding U.S. public holidays