Shipping policy
PACKCOVE TRAVEL is operated by AEROSTOCK LLC.
Delivery area and cost
We offer free standard shipping throughout all 50 U.S. states, including Alaska and Hawaii. There is no minimum purchase requirement. We do not currently offer international shipping.
Processing and delivery
- Order cutoff: 2:00 PM Eastern Time (ET), Monday–Friday.
- Processing time: 1–2 business days.
- Estimated transit time after shipment: 3–5 business days.
- Total estimated delivery time: 4–7 business days.
Orders received after the cutoff begin processing on the next business day. We do not process orders on weekends or U.S. public holidays.
Business days are Monday–Friday, excluding U.S. public holidays. Delivery times are estimates.
Tracking and delivery assistance
We email shipment confirmation and available tracking information after dispatch.
If an order is delayed, lost or marked delivered but cannot be located, contact us. We will investigate and arrange an appropriate resolution, including replacement or refund where applicable.
Cancellations and changes
Contact us before shipment to request cancellation or changes to your order or delivery address. We will confirm whether the request can be completed.
Once an order has shipped, it cannot be canceled. You may request a return after delivery under our Return & Refund Policy.
Contact
Store: PACKCOVE TRAVEL
Operating company: AEROSTOCK LLC
Business address: 317 Reno Ct, Lexington, KY 40509, United States
Email: support@packcovetravel.com
Phone: +1 832-352-4500
Support hours: Monday–Friday, 9:00 AM–5:00 PM ET, excluding U.S. public holidays